Talkspace Review (Pros/Cons, Pricing, and More)

Talkspace Logo
Talkspace Logo

One of the areas where our society is making significant progress is the lessening of the stigma attached to mental health. This is evident by how much more comfortable people are talking about their mental health concerns or treatment. The related increase in mental health service use has been noted in a variety of populations and backgrounds. However, people who are considered “high-functioning” have also increased the frequency with which they are seeking assistance from mental health practitioners to manage concerns such as anxiety disorders, depression, phobias, and more. In particular, a lot of people are seeking online therapy through platforms like Talkspace.

In this article, I’ll review exactly what you need to know about Talkspace, including the pros and cons of the platform as well as my personal experience.

Offer: Get $65 off your first month with code APPLY65!

The evolution of online therapy

Small companies and privately-practicing mental health professionals began using audio and email messages in the late 1990s to connect with individuals for the purposes of therapy. During what is now considered the beginning of online therapy, few of these ventures gained the popularity they had hoped for and most either fizzled or remained very small-scale for several years.

The recent surge of individuals requiring mental health services has resulted in a steady rise of online mental health treatment, also known as telemental health or online therapy. Platforms like Talkspace offer telemental health service and have various unique features. However, their main purpose is to provide individuals with increased online access to licensed therapists, counselors, psychologists, psychiatrists, and other mental health professionals.

In 2012, Oren and Roni Frank founded Talkspace, which quickly gained traction and is now considered one of the most well-known names in the online therapy industry. Talkspace offers users a variety of plans that allow them to communicate with licensed therapists through text, audio, and video messages. Certain subscriptions even allow live video sessions.

Talkspace emphasizes that they are not trying to replace conventional, in-office therapy nor are they suggesting that all individuals should utilize online therapy services. Rather, Talkspace states that its mission is to provide more people with convenient access to licensed therapists who can help people in need to live a happier and healthier life.

A systematic approach to therapy

Despite the online therapy format, Talkspace attempts to provide as much structure and guidance as necessary to make individuals comfortable with the unique therapeutic process.

Matching with the right therapist

All Talkspace services begin with an informal discussion to identify each person’s needs, circumstances, and what aspects of therapy they would benefit most from. This allows the platform to determine the type of therapy that best fits the patient’s current situation and personal goals.

After providing a reason for therapy, individuals will choose from three plans. The lowest tier plan offers strictly audio, video, and text messages while the other two tiers include live video conferencing with a therapist.

Once the team reviews all of a person’s starting information, they are matched with a therapist who has the expertise to best assist them. Since each person is assigned to a specific therapist, people will have the freedom to access their “therapy room” at any time to write messages, track symptoms, and type out information to send their therapist.

Unprecedented support

One of the main highlights of Talkspace is therapists who respond 1-2 times each day. This level of support is something that is not available through traditional, in-person therapy or even through many other online forums. Individuals also have the ability to determine if and when they need a video conference with their therapist if they feel they need more time and assistance.

Talkspace and COVID-19

Because Talkspace is committed to improving the mental health of individuals, they have developed specific resources for individuals who have been impacted by COVID-19. Talkspace is now offering:

  • Free therapist-led Facebook support groups.
  • A 16-day anxiety relief program to manage COVID-related fears
  • Ongoing support and resources (daily tip videos and blogs) from licensed therapists.
  • Live Instagram Q&A with therapists addressing financial stress, productivity, grief, relationship problems, and more.
  • Discounted plans for all individuals with special financial assistance for eligible frontline workers.
  • Meetings with licensed prescribers who can send prescriptions directly to your pharmacy.

Talkspace also offers more specific plans catered to couples experiencing relationship problems and young people (over the age of 13) who need support for early or persistent mental health concerns.

What people are saying…

  • “This being my first time doing therapy, I was thoroughly impressed with my therapist! She gave me suggestions that I never would have thought of. She helped me to think deeper about my issues. I give a full 10/10.”
  • “I love that I can write my issues as they come up, instead of waiting for an appointment and trying to remember what the issue was.”
  • “In responding to [the therapist’s] questions, I not only filled in the blanks for myself, but also shared parts of my past to ultimately get much more awareness about myself and my anxieties than simply texting friends and family would have done.” – CNN

Is Talkspace right for you? 

Pros

  • Customer support is consistently available to assist with any technical issues or non-clinical questions regarding the use of Talkspace applications.
  • Some individuals get group rates or discounted subscriptions as part of their employer or health plan.
  • The cost of plans can be paid for using Flexible Spending Accounts (FSAs) or Health Savings Accounts (HSAs).
  • Individuals can use the website or mobile app to record problems that are impacting their well-being as they occur.
  • There is less wait time than there is for mental health office visits.
  • It allows people to speak more freely if they are uncomfortable disclosing sensitive concerns or any personal information.
  • Talkspace claims that plans are more affordable than traditional, in-person therapy.

Cons

  • The cheapest plan costs $260 per month, which comes out to over $3,000 per year.
  • The highest-tier plan only offers 4 monthly video sessions, which may not be enough for some individuals with more intensive therapy needs.
  • Subscriptions are only covered by some behavioral health insurance plans.
  • The platform is not intended for individuals in life-threatening situations or mental health crises.

How much does Talkspace cost?

Talkspace refers to their services as some of the most affordable in all of online therapy. They offer three plans to meet a variety of personal and financial needs.

Offer: Get $65 off your first month with code APPLY65!

Unlimited Messaging Therapy Plus

This plan offers text, video, picture, and audio messaging with guaranteed daily responses 5 days each week for $65 per week.

Unlimited Messaging Therapy Premium

This plan offers text, video, picture, and audio messaging with guaranteed daily responses 5 days each week and 1 live 30-minute video session each month for $79 per week.

LiveTalk Therapy Ultimate

This plan offers text, video, picture, and audio messaging with guaranteed daily responses 5 days each week and 4 live 30-minute video sessions each month for $99 per week.

Additional Talkspace plans

Talkspace also offers plans that are catered to specific groups of people. Couples therapy starts at $99 per week while Talkspace for Teens is $65 per week.

All subscriptions are paid monthly, but there are no contracts or long-term commitments so people can easily cancel at any time.

My personal experience using Talkspace

As an occupational therapist specializing in mental health, I have heard many good things about Talkspace from clients and other providers. Upon initial research, I learned that Talkspace does not offer free trials in an attempt to keep their prices affordable for all. Shortly after, I was prompted by a customer service agent to complete a free consultation to help me get an idea of how Talkspace could help my personal needs. 

As expected, I was satisfied with the results of the consultation. Not only was my matching therapist very interested in learning about me and what led me to seek therapy, but she was also incredibly knowledgeable regarding their programs and the type of services that they planned to offer me. She educated me on the therapy process that most individuals go through and what in particular makes Talkspace different from other online therapies.

My first week of using Talkspace

I happily sign up for my first week of Unlimited Therapy Plus, initially with the intention of satisfying my own curiosity regarding online therapy. However, once I was matched with a therapist and began giving a deeper background about myself, we both realized that I experienced certain traumatic events from my childhood that were never fully addressed. In combination with looming fears surrounding our current public health crisis, I realized that I could stand to benefit from addressing these past problems and ensuring I have tools to effectively cope in the present.

After having one 15-minute text conversation with my therapist, I can say that I was more than satisfied with the short-term outcome and the techniques I was immediately able to walk away with. Thankfully, I did not have any technical issues during this encounter, but customer support did reach out to ensure that my experience was meeting my expectations and was prepared to intervene if needed.

I plan on keeping my subscription for at least the rest of the month to really hone in on resolving the events from my past and focusing on processing them entirely. Overall, my experience with Talkspace was excellent and I would recommend it to anyone seeking consistent support for mild to moderate mental health concerns.

Final thoughts

Though there are many online therapy platforms available these days, Talkspace is truly a leader in their industry with several plans to choose from and a variety of mental health professionals prepared to assist with each person’s specific needs.

There are a variety of key features that allow individuals to work with therapists to take charge of their mental health and learn realistic, healthy strategies to process some of the concerns they are living with.

With real-time support from Talkspace providers, individuals can learn to manage their experiences in a way that promotes health, function, and happiness.

What are your thoughts on Talkspace? Share your experience in the comments below!

Talkspace Review
Overall
4.6
  • Cost
  • Content
  • Effectiveness
  • Variety
Comments Rating 0 (0 reviews)

Summary

Overall, my experience with Talkspace was excellent and I would recommend it to anyone seeking consistent support for mild to moderate mental health concerns.

Pros

  • Customer support is consistently available to assist with any technical issues or non-clinical questions regarding the use of Talkspace applications.
  • Some individuals get group rates or discounted subscriptions as part of their employer or health plan.
  • The cost of plans can be paid for using Flexible Spending Accounts (FSAs) or Health Savings Accounts (HSAs).
  • Individuals can use the website or mobile app to record problems that are impacting their well-being as they occur.
  • There is less wait time than there is for mental health office visits.
  • It allows people to speak more freely if they are uncomfortable disclosing sensitive concerns or any personal information.
  • Talkspace claims that plans are more affordable than traditional, in-person therapy.

Cons

  • The cheapest plan costs $260 per month, which comes out to over $3,000 per year.
  • The highest-tier plan only offers 4 monthly video sessions, which may not be enough for some individuals with more intensive therapy needs.
  • Subscriptions are only covered by some behavioral health insurance plans.
  • The platform is not intended for individuals in life-threatening situations or mental health crises.
SHARE
Previous articleHeadspace Review (Pros/Cons, Pricing, and More)
Next articleHand Washing for Kids – 5 Tips for Parents
Brittany Ferri, MS, OTR/L, CCTP, CLT
Brittany Ferri is a registered and licensed occupational therapist with clinical experience in mental health, cognitive rehab, and complementary health. She is the founder of Simplicity of Health, LLC where she provides wellness education, consulting, health writing, program development, and teletherapy for children and adults. Brittany is passionate about health promotion and disease prevention for all, which has led her to publish several books educating others about wellness. She has authored a textbook called "Effective Occupational Therapy Documentation", a children's book called "Why is there a person in my computer?" that educates kids about teletherapy, and "Complementary Health Approaches for OTs", which is coming in the fall of 2020. She is also a PhD candidate in Integrative Mental Health from Saybrook University, as well as an adjunct professor at Nazareth College. Check out her website at https://www.simplicityofhealth.com

Leave a Reply

Sending